Currently you are able to track contact form submissions.
Step 1: Add Google Tag Manager (or your preferred analytics)
First, include your analytics code in your website's header:
Copy<!-- Google Tag Manager --> <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&dataLayer='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-XXXXXXX');</script> <!-- End Google Tag Manager -->Step 2: Add the Chatbot Embed Script
Place your chatbot embed script on your webpage:
Copy<!-- Chatbot widget --> <script src="https://app.strictly.ai/widget/chat-embed.js" data-chatbot-id="YOUR_CHATBOT_ID"> </script>
Step 3: Add the Analytics Tracker Script
Add the analytics tracker script AFTER your chatbot embed script:
Copy<!-- Analytics tracking for chatbot --> <script src="https://app.strictly.ai/scripts/analytics-tracker.js" data-chatbot-id="YOUR_CHATBOT_ID" data-tracking-type="ANALYTI" data-debug="false"> </script>
Configuration Options
Attribute | Description | Values |
| The ID of your chatbot (must match the chatbot embed script) | Required, string |
| Which analytics platform to use. | Optional - defaults to "gtm" Options: " |
| Enable console logging for debugging | Optional, defaults to |
Step 4: Set Up in Google Analytics
In Google Analytics 4, go to your Admin Panel. Then:
Navigate to ‘events’.
Click on ‘Create Event’.
Use the following custom event names to track events properly:
a) Use event_name =contact_form_conversionto track submissions.
b) Use event_name =contact_form_startto track those who start the form.